Services

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IntelliNet is a leading Management as a Service (MaaS) provider for infrastructure and application management and consulting services. IntelliNet’s superior technical services offer a unified view of all your business applications and devices, whether based in the cloud, the data center, or both. We ensure the availability, performance and security of your technology assets.

 


IntelliNet’s core practice areas include:

  • Network Support Management (NSM):  IntelliNet can manage every aspect of your infrastructure, with certified experts in Cisco, Microsoft, VMware, NetApp, and more.  IntelliNet offers infrastructure design and implementation, server and desktop virtualization and management, VoIP installation and management and end-user support.
  • Application Performance Management (APM):  IntelliNet offers 24x7x365 application performance management of network devices, applications, virtualized environments and cloud infrastructure and software.  Our APM service improves the availability, performance and security of your applications and infrastructure.
  • Cloud Management (CM):  IntelliNet answers the cloud challenge with its secure, multitenant cloud infrastructure with 99.99% availability.  IntelliNet’s Cloud Management Services feature business-class “as-a-Service” offerings, including Infrastructure, Platform and Software services.
  • Service Desk Management (SDM):  IntelliNet’s Service Desk Management is available from off-hours and weekend support up to 24x7x365.  Our SDM staff interface directly with your end-users to resolve desktop, server, network and application issues.  By engaging IntelliNet’s Service, we free your IT staff from day-to-day troubleshooting, enabling them to focus on strategic objectives and improving end user productivity.
  • Application Development Management (ADM):  Skilled with web, cloud, ERP and mobile based application development, IntelliNet’s ADM consultants have the skills needed for all Application Lifecycle Development tasks.  Our consultants are available for remote, on-site or retained service engagements.


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IntelliNet prides itself on its record of customer service and is committed to hiring the best analysts, engineers and programmers to ensure quality service delivery.  By combining expert staff, top-rated application management and monitoring tools, and a keen sense of customer service, our engagements lead to long-term customer relationships.

IntelliNet has roughly 80 salaried employees that makeup our team of professionals.  The majority of the individuals serve as technical consultants, working either at our NOC in Cleveland, our remote field offices, or our directly at the client site.  Our staff:

  • Averages over 20+ years of IT experience
  • Follows the Information Technology Infrastructure Library (ITIL) standards for project implementation and service management
  • Have up to date certifications and experience in today’s most needed areas, such as Cisco, Microsoft, VMware, and more.  Some of our certifications include: PMI/PMP, ITIL, CCA, CCIE, CCVP, CISSP, CCSP, CCNA, CCNP, MCITP, MCTS, MLDST, MCSE, MCSA, MCP, VKP, and VCP

IntelliNet also makes significant investments in infrastructure and software.  IntelliNet evaluates its tools against Gartner’s Magic Quadrant criteria to ensure we are providing the best value to our customers.   IntelliNet operates its primary Data Center and hosting services at 1255 Euclid Ave Cleveland, OH.  IntelliNet has 4 other data center locations in our managed area network to assure availability and recovery.