Service Desk Management Consulting

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Whether implementing new service desk software or upgrading to the latest version, IntelliNet has the expertise to plan, design and implement your service desk software. IntelliNet’s Service Desk consultants understand the concepts and methodologies required for successful service desk operations.

IntelliNet’s Service Desk Management consultants have the expertise and experience to transform and improve the efficiency of your service desks, through trouble ticket analysis, process improvement,  software upgrades and migrations.  We offer our services on a time and materials or fixed bid, project basis.  Our services can be tailored to include:

  • Service desk efficiency evaluations
  • Project planning
  • Software evaluation and “bake offs”
  • Budget development
  • RFP development
  • Proof of concepts
  • Installation and configuration, including custom scripting of escalation procedures
  • End user knowledge transfer, training and custom documentation
  • Upgrades and migrations