What’s the Difference Between a Help Desk vs. a Service Desk?

What’s the Difference Between a Help Desk vs. a Service Desk?

When looking at ITSM (Information Technology Service Management) from a high level, it seems as though a help desk and a service desk are the same entity, just using a different name. But is this really the case? Is one service offering more suitable for your organization compared to the other? Let’s take a look at some common differences between the two and how your company may benefit more from one over the other.…

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