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Service Desk It's medicine for your IT's health

Service Desk

With IntelliNet as your service desk partner you will enhance your service desk capabilities, improve efficiencies and reduce costs. Our customizable, cooperative approach allows you to scale the services based on coverage needs and depth of support.

IntelliNet offers a variety of Service Desk offerings, including:

  • Remote
  • On-site
  • Hybrid

With IntelliNet’s remote or on-site service desk, our staff works cooperatively with your staff and interfaces directly with end-users to resolve desktop, network and application issues.

The world never sleeps...but that doesn't mean you can't.

Engage IntelliNet's Service Desk and enjoy more than a good night's rest! IntelliNet's Service Desk analysts are available 24x7x365 and have the skills and certifications to support Level 1 and 2 remote support requests. IntelliNet is the right solution for clients who want to focus on their business and provide top-tier customer service while reducing cost.

Our fully staffed Service Desk scales based on your needs for coverage and depth of support, including:

  • 24x7x365 coverage
  • 8 to 5 normal business hours
  • Off-business hours support
  • Threat and anomaly monitoring 

Breaking up is hard to your current Third Party Service provider not meeting expectations?

Many companies have used a third party "Help" Desk provider only to find out their service levels did not live up to expectations or after a few months their pricing went up! At IntelliNet we stand behind our service levels and focus on first call resolution, not just call routing and escalation. That's why we work directly with our customers to define their specific needs and create a comprehensive knowledge base.

Service Desk is a complicated and costly endeavor, from staffing, ongoing education and certifications, scheduling and backup resources. IntelliNet's service desk model is a viable alternative to maintaining a full/part-time in-house staff.

We have flexible pricing options based on ticket consumption, FTE resources, or even a monthly retainer for access to specialized skills, so no matter what service volumes you require, we have a solution that make sense for you.